Clinics & beauty · 7 steps
Clinic and salon:from call to repeat visit.
A patient calls in the evening, asks the price and books where someone answered. ChatNeuron runs the patient's path: request, booking, visit, the front desk conversation, the clinic's money and the repeat visit.
End-to-end scenario
From ad spend to cash in the till
Each step is a system, a metric, a place where money is lost, and what ChatNeuron does.
Advertising
Where money is lost
They pay for clicks without knowing what a patient in the chair costs.
What ChatNeuron doesAd analytics
Direct statistics and cost per lead and per customer from cash flow expenses.
How it worksCalls and messages
Where money is lost
A missed call is a lost patient.
What ChatNeuron doesAI Support
The voice agent and AI Support answer from the price list 24/7; missed calls with no callback go into the report.
How it worksBooking
Where money is lost
They quoted a price and forgot to book.
Visit
Where money is lost
The patient forgot the visit, and a slot in the schedule stays empty.
What ChatNeuron doesAI Support
Reminds about the visit in a messenger.
Front desk
Where money is lost
The front desk didn't offer a booking or didn't handle "too expensive".
What ChatNeuron doesAI Sales Head
Analyzes every call: mistakes, objections, how to say it better.
How it worksMoney
Where money is lost
The clinic's profit is visible a month later.
What ChatNeuron doesAI CFO
P&L, cash flow and plan vs actual every day, cash gap in advance.
How it worksRepeat visit
Where money is lost
The patient finished treatment and vanished until the next pain.
What ChatNeuron doesRepeat sales
Writes to those who haven't come in a while, no more than once in 60 days.
End-to-end analytics
One chain of numbers instead of reports from five systems
Spend from Direct and cash flow, requests from channels, deals from the CRM, payments from the bank and 1C.
- Cost per patient
- Lost calls
- Booking from requests
- Patient return rate
Before → after
What this is worth in money
Illustrative calculation: plug in your own numbers and X-ray will calculate them from your data.
Missed calls
- Before
- No callbacks
- After
- Answered by the voice agent, booked
Front-desk calls
- Before
- Selective listening
- After
- Every call analyzed
Repeat visits
- Before
- Patients weren't brought back
- After
- A message to those who haven't visited in a while
What we connect
Systems this scenario works with
- YClients
- Google Calendar
- Telephony
- Voice agent
- Telegram
- VK
- amoCRM
- Bitrix24
- Yandex Direct
- Banks
Segments
More by segment
Questions
Frequently asked questions
Can AI answer the phone?
Yes, the voice agent takes calls over SIP: it answers from the price list, books appointments and leaves a request.
Does it make diagnoses?
No. AI Support answers only from your materials (price list, services, visit preparation) and books with a doctor.
Where is patient data stored?
On servers in the Kazan IT Park data center with 6-level protection, in line with 152-FZ; for clinics with special requirements there is a closed contour on your own servers.
Other industries
Scenarios for other industries
- Services and agenciesSelling services by phoneAcquisition → Requests and briefs → Negotiations → Project → Development → Payment → Repeat projects
- HoReCaFrom booking to repeat visitAdvertising → Requests → Banquets → Order and payment → Manager calls → Money → Repeat visit
- EducationFrom request to course renewalAdvertising → Requests → First reply → Trial lesson → Sale after the trial → Payment → Renewal
- RetailFrom ads to repeat purchaseAdvertising → Product questions → Order and payment → Wholesale and quotes → Receivables → Stock and margin → Repeat purchase
- Real estateFrom expensive lead to dealAdvertising → Requests → First reply → Calls and viewings → Long cycle → Money → Follow-up
See how many patients you lose before booking
The initial X-ray works from your website and requests, in minutes.