ChatNeuron
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Response speed

Whoever replies firstmakes the sale.

A customer leaves a request in several places and buys from whoever replied first. ChatNeuron measures first response time for each request and shows where and with whom customers are waiting.

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  • X-ray is free
  • 14 days, no card
  • read-only access to your systems

Problem

Nobody measures response speed

  • Average temperature

    "We reply fast" until you look at a request on a Friday evening.

  • Missed calls

    A call was missed, the callback was forgotten, the customer left.

  • No one responsible

    It's unclear whose customers wait the longest.

How it works

Measured per request, not on average

What we connect

  • Requests and dialogues in ChatNeuron
  • CRM: deals and tasks
  • Telephony: Mango, Zadarma, Novofon, UIS, Beeline (beta)

What the AI employee does

  • Records first response time for each request
  • Finds requests unanswered for over 60 minutes
  • Finds missed calls with no callback
  • AI Support replies immediately, including at night and on weekends
  • AI Sales Head flags managers whose first reply is slower than the threshold

What the owner sees

  • First reaction time by channel and manager
  • A list of customers waiting right now
  • A signal in the AI assistant: "Denis hasn't called back 9 customers"

Step by step

How it works

  1. Connect channels

    Website, messengers, CRM and telephony.

  2. Measurement

    First response time for every request and call.

  3. Signals

    Unanswered requests and missed calls with no callback go to the manager.

  4. Instant reply

    AI Support handles the first reaction, the manager handles the sale.

Result

Faster replies, more deals

Illustrative calculation: plug in your own numbers and X-ray will calculate them from your data.

  • 60 minthreshold after which a request becomes a findingrequests with a first reply later than 60 minutes go into the report
  • + 9 dealsper month from missed callsmissed calls with no callback × call conversion: 45 × 20%
  • ≈ 900,000 ₽revenue per month9 deals × average deal size 100,000 ₽

In industry scenarios

Where this is a step of the end-to-end scenario

Questions

Frequently asked questions

All questions about ChatNeuron
What counts as a slow reply?

In X-ray, 60 minutes without a reply to a request. The first-reply threshold for AI Sales Head is configured for your company.

Are calls counted?

Yes, if telephony is connected: missed calls with no callback go into the findings, and AI Sales Head analyzes the conversations themselves.

Who replies at night?

AI Support: it answers from your knowledge base, clarifies the request and leaves a request in the CRM by morning.

Find out how long your customers wait

The initial X-ray will show unanswered requests from your own leads.

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